Frequently Asked Questions
Yes, we do ship internationally.
Outside of the United Kingdom, we ship to Europe, USA, Canada, Australia and the UAE.
Shipping costs are calculated at checkout.
Pre-orders are made from scratch, in batches and only shipped once the full batch is made, so please allow 6-8 weeks to receive your new jewellery.
We understand its super exciting, and many of you will want your jewellery right away, but just remember good things take time, and our jewellery is well worth the wait.
We will keep you posted once your jewellery is made and shipped. If your jewellery arrives earlier than expected we will let you know!
Delivery times typically depend on where you are based.
For UK orders, in-stock items are shipped within two business days and are estimated to arrive between 2-3 days.
For orders to Europe, in-stock items are shipped within two business days and are estimated to arrive between 3-5 business days.
For orders to USA, in-stock items are shipped within two business days, and are estimated to arrive within 6-7 days.
if you have any further questions on shipping please see our shipping policy here, or reach out to us.
We accept returns within 30 days of purchase, provided they are in their unworn original condition and comply with our returns policy please see full details here
Orders shipped to the United States (and other countries) may be subject to import duties, taxes, and/or customs fees, which are determined by US Customs and the shipping carrier at the time of import. These charges are not included in the item price or shipping cost and are the responsibility of the customer.
In some cases, orders may pass through customs without additional charges, but this cannot be guaranteed. If applicable to your order, payment may be required before or upon delivery.
We hold all of our items to the highest quality standards. That’s why we provide every customer with a 90-day warranty for added peace of mind.
Our warranty covers manufacturing faults, items that arrive damaged, and items that break within the 90-day period. All breakages will first be assessed to determine whether they fall within our warranty coverage.
Customers are responsible for the cost of returning the item to us. Once received, we will repair the item in accordance with our warranty terms.
If your damage falls outside of the warranty coverage, please still get in touch. We will always do our best to help.
We we wrote an article all about how to care for your beloved new jewellery. Find it here
Let us know as soon as you realise, ideally within 24 hours of ordering, via our contact form. We will do our best to assist.
If the package has already shipped before you realise, there isn't much that can be done unfortunately. Please take care when filling out your details prior to making an order.
We work with trusted delivery partners and use tracked shipping services. However, on the rare occasion that your package does not arrive, please notify us as soon as you become aware it is missing by completing our form. We will be happy to assist you.
We do make custom orders. Please reach out to us via contact form here. and title your request as 'Custom Order Request'.
Kindly leave as much detail as possible in your request, and we will get back to you asap.
International orders may be subject to customs duties and taxes, which are set by your local customs authority. These charges are not included in our prices and may be payable upon delivery unless otherwise stated.
We recommend checking your country’s import regulations for estimated fees prior to ordering. If you have any questions, please contact us and we will be happy to assist.
