Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (online receipt or order number)

To start a return, you can contact us at  returns@veneruccifiore.com. 

Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for return shipping costs unless the item is defective or incorrect.

For hygiene and safety reasons, we cannot accept returns on opened or used pierced jewellery (including Earrings). Please be aware of this prior to opening any sealed earring packaging.

If you have any return questions, you can contact us at returns@veneruccifiore.com. 

Damages and incorrect items

All items are carefully inspected prior to shipment. If you receive a damaged or incorrect item, please notify us immediately at support@veneruccifiore.com so we can resolve the issue as quickly as possible.

Please note you have 30 days to report faulty items for a full refund under UK Consumer Rights Law. For further information please see gov.uk guidance.

Altered products

Please note that once a product has undergone any form of alteration from its original state whether that be damage, wear or alteration, it is no longer eligible for a return, exchange, or refund.

We carefully inspect each return, and if we find any alteration made to the original item we will be unable to process any returns or exchanges for such item. For further information please see gov.uk guidance. 

Exceptions / non-returnable items

 Certain types of items cannot be returned such as custom products (such as special orders or personalised items), and personal care goods (such as beauty and hair products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We also do not accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

 Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refund processing time

 We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please allow up to 7 days for this inspection period. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@veneruccifiore.com.

Some items in our store may be offered to you as a Pre-order or a subscription. This cancellation policy lays out how you can change or cancel these kinds of purchases.

 

Hygiene-Sealed Goods

For hygiene and health protection reasons, earrings and other body-piercing jewellery are supplied in tamper-evident sealed packaging and cannot be returned once this seal has been broken or removed.

This exemption applies only to earrings and pierced/body jewellery — it does not apply to rings, necklaces, bracelets, watches, or any other jewellery type, which remain fully returnable under our standard returns policy.

If you change your mind about an earring or pierced jewellery item, it can only be returned, exchanged, or refunded if the seal remains fully intact and unbroken. Once the seal has been opened, your right to cancel under the Consumer Contracts Regulations 2013 no longer applies to that item, and it cannot be accepted for return.

This does not affect your statutory rights if the item is faulty, damaged, or not as described. Faulty or misdescribed earrings or pierced jewellery can still be returned in line with the Consumer Rights Act 2015 — please contact us and we will arrange an exchange, repair, or refund as appropriate.

Unreceived returns

We are not responsible for returns lost in transit. Please ensure to use a trackable shipping method.

Digital products

Digital products are non-refundable once accessed or downloaded.

If you have any questions or need help with your order, we’re always happy to support you. Please contact us at support@veneruccifiore.com, and a member of our team will get back to you as soon as possible.