90-Day Warranty

Every piece is carefully inspected by our team before it leaves our studio to ensure it meets our quality and craftsmanship standards.

Our sterling silver, gold plated jewellery is covered by a 90-day warranty from the date of purchase against manufacturing defects in materials or workmanship.

Should you believe your piece has a manufacturing fault, please submit a warranty request via the Contact Us form located in the footer of our website. Our team will carefully assess your claim and, where a manufacturing defect is confirmed, we will repair or replace the item at our discretion.

This warranty does not cover normal wear and tear, tarnishing, scratches, dents, bending, natural wear of gold finishes, accidental damage, misuse, improper care, alterations, or damage resulting from customer handling.

 

What is Covered

This warranty covers manufacturing faults and defects only. If your item experiences a manufacturing fault within this period, we will offer a repair or replacement free of charge, subject to assessment.

Examples of manufacturing faults may include:

• Faulty or broken clasps due to structural defect

• Broken chains caused by manufacturing weakness

• Detached components due to improper assembly

• Defective soldering or joining points

What is Not Covered

This warranty does not cover damage caused by:

• General wear and tear

• Accidental damage

• Improper use, pulling, or stretching

• Tangling or snagging

• Exposure to water, chemicals, perfumes, or lotions

• Tarnishing over time due to normal wear

• Loss or theft

Any modifications or repairs carried out by third parties will void this warranty.

General

This warranty is non-transferable and applies only to the original purchaser. We reserve the right to determine whether damage is due to a manufacturing fault.

How to Make a Warranty Claim

To submit a claim, please contact us within the 90-day warranty period and include:

• Your order number

• A clear photo and description of the issue

Our team will review your claim and respond within 3–5 business days with the next steps.

Shipping Costs

Customers are responsible for all shipping costs associated with sending items to and from us for repair or assessment, including repairs covered under warranty.

We recommend using a tracked service, as we are not responsible for items lost in transit.

Discretionary Repairs (Outside Warranty)

We understand accidents can happen. While not covered under our warranty, we may offer repairs or replacements at our discretion outside of the 90-day period or for non-manufacturing damage.

Prior approval would need to be granted prior to sending your item back to us. and Approval is not guaranteed and will be assessed on a case-by-case basis. 

Customers are still responsible for all shipping costs associated with sending items back to us for discretionary repairs, therefore we advice using a tracked service.

---

If you have any questions, please contact our customer care team, support@veneruccifiore.com. We are always happy to help.